Here is one more common type of Call Forwarding:

Virtual Call Forwarding (different carriers have different names for this)

This feature allows you to forward your office number to another number even when you are away from the office.  This feature is great for emergency situations or when you forget and leave the office without forwarding your calls to the answering service.  You are given a toll-free number to call along with a PIN to activate or deactivate.

For more information on how you can best utilize Call Forwarding, please contact Chris Gordon at 315-255-9125 ext 225.

Here are some other common types of Call Forwarding:

Call Forwarding When Busy

This feature allows for your incoming calls to be automatically forwarded to another telephone number whenever your line is busy. This is great for an office where there are fewer numbers than there are simultaneous callers.

• This feature must be set up in advance through your local phone carrier.

• Once activated, this feature will forward calls to an answering service when your line is in use so that your customers never reach a busy signal and you never miss a call.

Call Forwarding if there is No Answer

Works similar to Call Forward When Busy, except this feature forwards calls whenever the call is not answered within a designated number of rings. This is great for those times when staff is away from their desk phones.

• This feature must be set up through the phone carrier. You determine how many rings you would like the caller to hear before the call is forwarded to the Call Forward telephone number

For more information on how you can best utilize Call Forwarding, please contact Chris Gordon at 315-255-9125 ext 225.

Most of our customers use Call Forwarding to connect with the answering service.  This feature is available through the local phone carriers and is controlled by you and them.

There are several types of Call Forwarding available through the phone carriers. Here are the most commonly used types of call forwarding and when they may be beneficial:

Call Forwarding Variable This is the basic plan.  This Call Forwarding option allows you to call forward your telephone number manually to any telephone number that you select.

Typical procedure:

• Activated by dialing *72 and the telephone number that you want to forward your calls to.  You must be dialing from the phone number that you want to have forwarded for this to work.
• Once you have received confirmation that you have reached the correct number (either a live operator’s greeting or a recorded message) you can hang up.  The call forwarding has been activated.  It is not necessary to actually speak with an operator to tell them that you are forwarding your phones.  In fact, most calls are forwarded at our peak call volume times so you may experience longer than usual wait times if you stay on the line to speak with an operator.

or

• Dial *72 and the telephone number that you want to forward your calls to, hang up after the first ring and repeat the process until you hear a confirmation tone – this indicates that you have successfully forwarded the line.
• The Call Forwarding feature is usually cancelled or deactivated by dialing *73 from the telephone line that was forwarded.   There is no need to speak with anyone to do this.

For more information on how you can best utilize Call Forwarding, please contact Chris Gordon at 315-255-9125 ext. 225.